This Is How To Change Your Conversation

This Is For You
This Is How To Change Your Conversation
Hi! Communication can be complicated, no matter what the subject. But when it comes to your health, treatment and goals, getting your needs met means open and clear conversations. Take a look at some typical conversations you may have at an appointment, and choose the responses you'd give your doctor. Then see how what you say influences the conversation.
Make It More Than Just Small Talk

Your answers to what may seem like your doctor's "small talk" can set the stage for how productive your appointment is going to be. Choose your replies below.

Your doctor then says:

Hi. It's good to see you. It's been a while since we've talked. How are you doing?

How would you reply? Select one:
Change your reply
You replied:

I've been doing fine, thanks (even though you've been feeling more tired lately).

Your doctor then says:

Well, that's great. I'm glad to hear you're doing well.

How would you reply? Select one:
Change your reply
You replied:

Actually, I have been feeling more tired lately.

Your doctor then says:

Thanks. I'm glad you're letting me know. Tell me more about it.

or
You replied:

Thanks.

Your doctor then says:

All right. I'll write you a refill and see you next month.

or
You replied:

I'm doing fine, thanks. Well, not really fine. I am feeling more tired lately.

Your doctor then says:

I'm glad you brought it up. Tell me more about it.

How would you reply? Select one:
Change your reply
You replied:

I've been feeling more tired than usual, but I don't know if it's just how it is with cancer and my treatment or if there's something I can do about it.

Your doctor then says:

Good question. Let's start by talking about cancer and your treatment.

or
You replied:

I've been feeling more tired than usual. But, I guess that's what I always say, right?

Your doctor then says:

Well, it is a part of having cancer. We'll keep tracking it.

Outcome

It's common to have your doctor make what seems like "just small talk" with you at the beginning of an appointment. But as you know, how you respond may make a big difference in what you discuss. Being open and specific in your responses to what may seem like simple questions can help your doctor know what you really need.

Get A Clear Understanding

You and your doctor just decided on a new treatment for you. Your doctor gives you a quick (and confusing) overview. Choose your replies below.

Your doctor then says:

So, I want to tell you about the important things you need to know about this treatment . . . (followed by confusing overview).

How would you reply? Select one:
Change your reply
You replied:

That wasn't very clear to me, and I want to be sure I understand.

Your doctor then says:

Sure! I'm sorry. We can use a lot of jargon, so it's helpful when you tell me it's confusing. Would you like me to repeat that and you can ask questions as we go?

How would you reply? Select one:
Change your reply
You replied:

Yes, thanks! Because what I'm really concerned about is . . .

Your doctor then says:

OK, let's make sure we address that during this appointment.

or
You replied:

It's fine. You're the doctor. I trust your judgment.

Your doctor then says:

OK, well, I'm sure you'll understand once you get started. Just read the information when you get home.

or
You replied:

Ummm. That's a lot of information, but I guess I can just look it up when I get home.

Your doctor then says:

It sounds like you may have some questions. Let's discuss those.

How would you reply? Select one:
Change your reply
You replied:

I'm not really sure what to ask. I'm just confused.

Your doctor then says:

How about I start over and you stop me when something is confusing?

or
You replied:

It's OK. I'm sure I'll understand once I get started.

Your doctor then says:

All right. Well, read the information when you get home, like you said.

Outcome

It's not unusual to feel confused about new medical information from your doctor—especially when it comes to treatment. And you know that getting what you need from your doctor through effective communication can make a big difference, especially once you get home and it's time to start your treatment. That's all the more reason to ask questions and have your doctor clarify anything you need explained.

Partner With Your Doctor

Your doctor just told you that in addition to managing cancer, you have a few other health concerns that need your attention. You feel overwhelmed and unsure of what else you can do. Choose your replies below.

Your doctor then says:

Your blood pressure and cholesterol are a lot higher than they were at your last appointment.

How would you reply? Select one:
Change your reply
You replied:

I know they're pretty high right now. But what does that mean for me?

Your doctor then says:

Having high blood pressure and cholesterol can have negative effects on you. Let's talk through that.

How would you reply? Select one:
Change your reply
You replied:

I didn't realize how serious that could be. What can I do to get it under control?

Your doctor then says:

There are a number of things you can do. Let's work together to create a plan.

or
You replied:

That's pretty scary, and I'm already dealing with too much.

Your doctor then says:

You need to know how important it is to get this fixed now.

or
You replied:

I know they're pretty high right now, but I'm doing the best I can.

Your doctor then says:

Well, you need to do more than that because this is serious.

How would you reply? Select one:
Change your reply
You replied:

I'm already dealing with a lot, and I don't know how to fit in exercise and cooking healthy meals, too.

Your doctor then says:

We have some resources in our office. Would you be willing to look at them?

or
You replied:

Fine. I'll work on it (to avoid more lecturing).

Your doctor then says:

Great. We'll check your numbers again next month.

Outcome

Managing cancer is tough. Managing other aspects of your health on top of that can add another layer of stress. You may be tempted to avoid a lecture from your doctor or a conversation about lifestyle changes you don't feel ready for. Your doctor wants to help you with all your health and wellness goals, so think about how you can partner with your doctor to make improvements that matter to you.

This Is Your Conversation

As you know, communication can be complicated. And as you've seen, what you say during appointments can influence how well your needs are met. Use this resource to help you prepare for appointments and for talking tips to help you along the way.

Make It More Than Just Small Talk

Talking tip: Try starting the conversation with what you'd like to focus on.

Get A Clear Understanding

Talking tip: Try asking your doctor to repeat any confusing information so you can ask questions. 

Partner With Your Doctor

Talking tip: Try thinking of ways you can partner with your doctor to get the information and resources you need.

You Did It!

Great job. You downloaded your This Is Your Conversation. Use it as a reminder of strategies for getting what you need out of your appointments. You'll even get talking tips to help along the way.

Make It More Than Just Small Talk
Talking tip: Try starting the conversation with what you'd like to focus on.

Get A Clear Understanding
Talking tip: Try asking your doctor to repeat any confusing information so you can ask questions.

Partner With Your Doctor
Talking tip: Try thinking of ways you can partner with your doctor to get the information and resources you need.

Select one to continue